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Terms & Conditions

When you contact investigator247.co.uk and you instruct us to undertake a case on your behalf, you agree to the terms laid out here in full. You are responsible for reading the terms and conditions in their entirety and We accepts no liability whatsoever for failing to read these terms. The terms laid out here protects our customers and any of ours trading style names which include but are not necessarily limited to investigator247.co.uk

We makes no representations, guarantees or warranties with regard to this website (www.investigator247.co.uk) it’s information, nor it’s graphics which may contain small errors, technical issues to which Investigator247.co.uk  are not responsible and to which it is expressly excluded by law, and to its full extent. 

Investigator247.co.uk  representatives, associates, directors, employees and shareholders accept no responsibility and will not be liable for any damages arising from the use of this website and constitutes damages of any kind, without limitation, directly or indirectly, profit, loss, claims by third persons (parties), data loss, damage to property, without limitation and you agree to these terms when using our website.

Our  Services

We in accordance with the terms and conditions laid out here, provide the following services, to you, the client but are not limited to, Relationship Investigations, Tracing (all tracing services including asset, financial, missing persons, debtors) Background Reports, Surveillance, Social Media Investigations, Catfishing, Child Abduction, Legal Investigations.

Our Delivery of Services

Your Investigation

We will proceed with your investigation, as instructed at a time which is mutually agreed by both parties. Unless agreed by ourselves, an investigation will only commence upon the clearance of full payment and you must send proof of payment upon our request.

Once we have carried out your investigation, We will cease to provide our services unless you specifically ask us to continue and only when agreed fees have been cleared. We will decide if your investigation has been completed, or when we deem it to be appropriate to stop providing the service.

Investigator247.co.uk  will not be responsible for the outcome or result of any of the investigations it carries out.

When undertaking surveillance, there are certain situations that we will not be held responsible for. For example, traffic conditions, weather conditions or anything else which is outside of our control. If the subject or subjects of a surveillance operation are lost, we will decide whether to offer a partial or full refund, but we reserve the right to not offer any refund, either partial or in full, particularly in situations beyond our control. We will not be held liable for the loss of any surveillance subjects. Whilst we make every effort to provide photographic, video and voice recordings to you, this may not always be possible and is dependent on the conditions that we are working in. If we feel that obtaining this information would jeopardise the investigation, we will not provide it unless we are satisfied that in doing so, the surveillance operation is not compromised. We make every effort to carry out all surveillance operations with discretion and while we will always aim to provide you with photos, videos and voice recordings, it is not always possible and no refunds will be made in the rare event that we are unable to provide these to you.

Whilst we aim to update you regularly with any surveillance operation, this is not always possible. A full report will be provided at the end of any surveillance operation and daily updates will be provided whenever is reasonably possible.

If you cancel surveillance, you are not entitled to either a partial or full refund. We will however, work with you, to reschedule the cancelled surveillance, at no further cost, wherever possible. If you cancel because you have changed your mind, we will not refund you in partial or in full and if we do decide to make a refund, this will be entirely at our discretion. When you book a surveillance, you book operatives, who work solely for you throughout your surveillance operation. Cancelling at short-notice incurs costs and loss of earnings.

Background Reports are provided to you using the most up-to-date information available to us. We cannot be held responsible for errors contained within the reports since we often rely on third party databases. It is extremely rare for background reports to contain errors and we will always cross reference information to ensure clarity to the best of our ability. We will not offer refunds for reports that contain errors as a result of out-of-date information on databases or where you have provided incorrect, or falsei information.

Our tracing service includes a 24hour turnaround, however there will be some occasions when a trace could take longer. This is largely dependent on the information that you provide us. It is your responsibility to provide us with the requested information and to ensure that this information is accurate. We offer a full refund for negative trace results, but we will not offer any refund in the event of inaccurate or incorrect information provided by you.

Payment

Investigator247.co.uk  accept bank transfers and where available, debit and credit cards. We will only proceed with an investigation upon receiving cleared funds from you. Unless agreed by ourselves, we will not commence any investigation without receiving cleared funds and / or proof of payment. We have the right to refuse payment if we believe that the payment will not be honoured and we also have the right to see proof of payment if requested. Failure to produce proof of payment if requested means we will not start your investigation. You are responsible for any payment fees, through credit and debit cards and bank transfers.

Limitation of liability

To the extent it is lawful to exclude the following heads of loss and subject to the Client’s obligation to pay the cost of the services, in no event shall Investigator247.co.uk be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.

Nothing in this Clause will serve to limit or exclude either party’s liability for death or personal injury arising from its own negligence.

Term and Termination

These terms shall be effective on the date hereof and shall continue, until the Completion Date.

Either Party may terminate this Agreement upon notice in writing if the other is in breach of any material obligation contained in this Agreement, which is not remedied (if the same is capable of being remedied) within 7 days of written notice from the other Party so to do; or

A voluntary arrangement is approved, a bankruptcy or an administration order is made or a receiver or administrative receiver is appointed over any of the other Party’s assets or an undertaking or a resolution or petition to wind up the other Party is passed or presented (other than for the purposes of amalgamation or reconstruction) or any analogous procedure in the country of incorporation of either Party or if any circumstances arise which entitle the Court or a creditor to appoint a receiver, administrative receiver or administrator or to present a winding-up petition or make a winding-up order in respect of the other Party.

Any termination of this Agreement (howsoever occasioned) shall not affect any accrued rights or liabilities of either Party nor shall it affect the coming into force or the continuance in force of any provision hereof which is expressly or by implication intended to come into or continue in force on or after such termination.

Law

The Client agrees that the Client is solely responsible for complying with any laws, taxes, and tariffs applicable in any way to the services contemplated herein.

The Client will hold harmless, protect, and defend Investigator247.co.uk, its subcontractors and agents from any claim, suit, penalty, tax, fine, or tariff or any failure to comply with any such laws, taxes and tariffs.

Legal Notice

Notwithstanding anything to the contrary contained in these terms, neither Investigator247.co.uk nor any of its employees or agents warrants that the services will be uninterrupted.

In no event will Investigator247.co.uk be liable to the Client or any third party for any damages including, but not limited to: service interruptions caused by Acts of God, power failures or any other circumstances beyond our reasonable control, any lost profits, lost savings or other incidental, consequential, punitive, or special damages arising out of the operation of or inability to provide the Services, failure of any service provider, of any telecommunications carrier, of any sub-contractor, even if Investigator247.co.uk has been advised of the possibility of such damages.

This agreement constitutes the sole agreement between Investigator247.co.uk and the Client regarding any services provided by Investigator247.co.uk.

If a payment is stopped or cancelled once we have started your case or sent the report, we will, issue Court Proceedings for recovery of the debt and all associated costs.

Default In Payment

In default of due payment of its invoice, Investigator247.co.uk may in its absolute discretion and irrespective of any other rights maintain an action against the customer for the invoice sum upon which interest shall be payable at the rate of 2% per calendar month or part thereof from the date of the invoice until payment.

The customer shall indemnify Investigator247.co.uk against any legal costs which it may reasonably incur to recover its invoice sum.

We reserve the right to instruct Debt Collectors in the case of a fee being unpaid. ALL costs incurred will be passed onto “The Client.”

Cancellation

In the event of cancellation by the client of any service prior to the service being started, the client shall be responsible for all costs incurred by the company. Payment of these costs becomes due immediately. 

Complaints procedure

Investigations vary in nature and some are more complex than others – therefore there may be occasions when we don’t get things quite right. If this is the case, in the first instance, you must email your complaint to contact@investigator247.co.uk and your complaint will be passed onto a customer service representative. Please note that we expect to be treated with respect in the same way that we treat all of our clients. If you are aggressive or abusive in any way, we have the right to cease communication with you. You must send supporting evidence for each complaint. We aim to deal with all complaints within seven working days, although there are occasions when this may take longer.

If you lodge a complaint and post reviews online or elsewhere before the outcome of your complaint, you forfeit the right to any compensation / resolution.

These terms and conditions shall be governed by English Law and any dispute arising out of or in connection with the same shall be determined by the English Courts. By instructing Investigator247.co.uk, you are agreeing to be bound fully by these terms.

Last Updated on 19th April 2022

Address
75 Shelton Street London WC2H 9JQ

+44 800 1 934 999
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contact@investigator247.co.uk

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